ERP system for a complex, specialised operation.

Background

Mallard operates in an industry with high operational complexity, where planning, coordination, and administration are tightly interlinked. Off-the-shelf tools did not adequately cover the need, and a significant portion of the operation depended on manual processes.

Brief

Design and develop a unified platform to support day-to-day operations and reduce dependence on manual workflows — without compromising on flexibility.

Approach

A bespoke ERP system built from the ground up, consolidating core workflows into a single solution. The focus has been on:

• A system that reflects how the business actually runs rather than forcing the process into off-the-shelf software
• Stable, high-reliability operation in a business where the system is mission-critical
• A solution designed to evolve, so it can adapt to new needs over time

I am responsible for development, architecture, and operations, which keeps a tight loop between business and technology.

Outcome

The system is today a central part of Mallard’s daily operation and has replaced previous manual processes. It supports a more efficient workflow and forms the foundation for ongoing improvement and further development.